Welcome to Decoder

Decoder is an AI Operations Platform that helps you:

• Chat with purpose-built AI Assistants (for support, sales, ops, QA, analysis, writing, etc.)
• Run Automations — multi-step workflows that can be manual, scheduled, or triggered by events (e.g., new email or Slack messages)
• Use your company Knowledge Base (documents + synced sources) so the AI can answer with context and citations
• Generate documents and analyze data through templates and Data Explorer

The fastest mental model

• Assistants = ask questions / get work done conversationally
• Automations = repeatable workflows (often involving integrations + AI)
• Knowledge Base = what Decoder can reference so answers are grounded in your content
• Integrations = connections to systems (Slack, Gmail, HubSpot, Google Drive, etc.)

Who this guide is for

Use the section that matches your role:

• Everyday users (most people): Focus on Home Screen, Assistants, Conversations, Knowledge Base, and Running Automations.
• Automation builders (ops, revops, QA, enablement): Focus on Creating Automations, Variables, Triggers and Actions, and testing + troubleshooting.
• Admins: Focus on Creating Assistants, Company Settings, Users & Groups, Permissions & Sharing, Usage & Credits, and Integrations.

Quick Links

• FAQ – Common questions and quick answers
• Getting Started – Log in, explore the home screen, and run your first automation
• Assistants – Create and use AI Assistants
• Automations – Build and run automations with triggers and actions
• Knowledge Base – Add content for AI to use
• Integrations – Connect services like Slack, HubSpot, and Google
• Documents & Data – Templates and Data Explorer
• Glossary – Quick reference of key terms

Get Help

Use the search bar above to find specific topics. Browse the sidebar to explore documentation by section.