Skills

The Skills tab configures specialized knowledge areas with question-answer pairs. The Assistant uses these when the user’s question matches a skill’s questions.

What Skills Do

• Define Q&A pairs for specific topics (e.g. pricing, procedures, FAQs)
• The Assistant references skills when they are relevant to the conversation
• Use for product FAQs, process steps, or domain-specific knowledge that doesn’t need to live in the Knowledge Base

Skills Grid

The tab shows all skills for the Assistant:

• Skill Name – Name of the skill
• Questions – Number of Q&A pairs in the skill
• Edit – Button to edit the skill
• Delete – Button to remove the skill

Double-click a skill row to open the edit dialog.

Adding a Skill

1. Click Add Skill
2. In the Skill dialog:
   • Skill Name – Enter a name (e.g. “Pricing FAQ”)
   • Q&A Pairs – Add question-answer pairs:
     • Click Add Q&A to add a pair
     • Enter Question (how the user might ask) and Answer (what the Assistant should use)
     • Use the delete button to remove a pair
3. Click Save to add the skill

Editing a Skill

1. Click Edit on the skill row (or double-click the row)
2. The Skill dialog opens with current name and Q&A pairs
3. Change the name or add/remove/edit Q&A pairs
4. Click Save to update

Deleting a Skill

1. Click Delete on the skill row
2. The skill is removed immediately and the grid refreshes

Note: Skills are saved when you add, edit, or delete them. No separate Update button is needed for the Skills tab.

Best Practices

• Phrase questions the way users actually ask; multiple variants help
• Keep answers concise and accurate; the Assistant may combine them with other context
• Use skills for stable, repeatable Q&A; use Knowledge Base for longer or changing documents

Skills vs Knowledge Base