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Glossary

Glossary

  • Assistant — AI chat agent configured for a job (support, sales, ops).
  • Conversation — Your saved chat thread with an Assistant.
  • Knowledge Base — Indexed content store used for grounding and citations.
  • Automation — Multi-step workflow that runs actions in sequence.
  • Trigger — How an automation starts.
  • Step — One action inside an automation.
  • Output schema — The structure of what a step returns.
  • Variables — References like #StepName.fieldName# that connect steps.
  • Integration — Connected external service (Slack, HubSpot, Gmail, Drive).
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