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AutomationsTriggersZendesk

Zendesk Triggers

Category: Polling

Zendesk Search Tickets

What it does: Fires when tickets matching the search criteria are found (polling). Use to escalate new tickets, notify on high-priority items, or run AI on ticket content.

Inputs

  • Status Filter (optional) — Only trigger for tickets in these statuses (e.g. new, open, pending). Omit to include all statuses.
  • Priority Filter (optional) — Only trigger for tickets with these priorities (e.g. urgent, high). Omit to include all priorities.
  • Sync Frequency (optional) — How often to poll Zendesk (e.g. every 5 minutes, 15 minutes). Balances freshness with API rate limits.

Outputs

The ticket that triggered the workflow (or list of matching tickets) so you can reply, assign, or summarize.

Output schema

  • id / ticketId — Zendesk ticket ID.
  • subject — Ticket subject line.
  • status — Current status (new, open, pending, solved, closed, etc.).
  • priority — Priority level (if set).
  • requester — Requester email or user object (if exposed).
  • assignee — Assignee user or ID (if set and exposed).
  • createdAt — When the ticket was created (ISO).
  • updatedAt — Last update time (ISO).
  • description / body — Ticket description or first comment body (if exposed).
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